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HomeElectronicsAccessories & SuppliesBatteries, Chargers & Power SuppliesBatteriesby UseLaptop ComputerBattery Compatible with Dell 8012P, Works for Latitude CS |
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| Customer Reviews: | | Average Customer Review: ( 1 customer reviews )
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Most Helpful Customer Reviews
0 of 1 found the following review helpful:
Excellant service provided for problems encountered Jul 06, 2011
By David Holbrook
I recently ordered a battery to replace the DELL 8012P that originally came with my laptop. The battery came promptly as advertised, is the correct voltage and amp hour rating, and appears to fit properly in the laptop, but would not charge or retain any charge at all. After trying to charge the unit for over two days, I notified the company. They immediately sent a replacement for the first battery, which arrived promptly, with the prepaid paperwork needed to return the original unit. Unfortunately, the second battery unit would not charge either. In the meantime, the laptop continues to be able to discharge and recharge the original DELL 8012P battery, so the laptop is not the suspect in this case.
We have not been able to resolve what the issue is, but after contacting the company again, I was able to use the return label to return both units. I have already received a very prompt refund for the battery the day following their receipt of the returned units. I consider this an outstanding response to a customer problem.
While I am disappointed that neither battery would work, I found the service and response of the company to be outstanding, and I will do business again with them in the future. They really do stand behind their products and their warrantee.
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